Allchemist

Learn how you’re charged for the Allchemist usage, what add-ons are available, and how to keep track of your monthly costs.

General pricing policy

Access to your invoices and learn how you are charged.

Where can I find my invoices?

Sales tax and VAT

Learn where to put your credit card information, how to change it and if it has to be on file with us.

Do I need to have credit card information on file and where I change it?

Here are our vendor information and billing details for your accounting team.

Vendor and remittance details for Allchemist

Learn about our refund policies and process for being refunded.

Can I get a refund on my Allchemist subscription and in-app orders?

There are multiple reasons for a payment fail. Learn more about those reasons and what can you do about it.

Why did my payment fail?

Learn what are the payment options and which way you can pay for your services.

What payment methods are available?

Learn what happens with your costs, if you decide to terminate your account.

What are the costs, if I terminate my billing account?

Bine Ledinek

Learn how you’re charged for Allchemist accounts, what in-app services are there and how to keep track of your in-app costs.

Billing and Refund

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.